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Group Coordinator needed for busy education company
This is a contract position for spring/summer season with the potential of being extended in a full time position.
We are looking for a quick thinking, organized individual to join our team in our fast paced office in Toronto. This person will be responsible for overseeing the implementation of custom built international school group programs across Ontario. Some travel will be necessary to visit program sites and groups and a driver's license is required (own car is not necessary). The ideal candidate would have excellent computer skills and a full understanding of Excel, along with excellent communication skills.
Fluency in Mandarin or Japanese is an asset.
You will oversee the preparation and operation Canadian based programs for international students from Japan, Korea, China, and Europe. This process involves elements within the office and travel to various locations in Ontario.
Major Duties and Responsibilities:
I. Group Co-ordination
•Preparation of programs upon confirmation
•Planning, booking, and confirming all major tasks assigned to you as the Group Coordinator of a specific program which could include booking attractions, transportation, sightseeing, etc.
•Liaise with inbound operator to finalize itinerary
•Hire and train program coordinator and on the ground staff for groups if needed
•Liaise with all program parties to ensure all goals are met for program arrangements beginning to end
•Maintain presence in the community during group arrival, duration of stay and departure
•Flexibility in work hours/extended hours necessary
•Mediate any problems that may occur
•Monitor the progress of the program and file any necessary incident reports
•Follow up with inbound operator, Homestay and program coordinators and host families proceeding program departure
•Manage all payment coordination
•Liaise with Accounting on accounts payable and accounts receivable pertaining to each group
•Computer knowledge and skills (Word, Excel, Powerpoint, Outlook)
•General knowledge of international business procedures and customs
•Ability to work in a fast paced environment
•SMART AND OUTGOING!
•Organization and time management skills
•People Management skills
•Ability to adapt quickly
•Ability to deal with detail and constant change
•Ability to be very diplomatic in difficult situations
•Ability to remain calm in crisis situation
•Foresight for problem solving
•Reliable and conscientious
•Ability to motivate staff
MLI are specialists in designing and operating unique group and ESL learning programs in beautiful communities across Canada for students of all ages. Programs can include ESL with homestay, educational and cultural learning activities and special interest tours. Programs include outdoor exploration, arts, cultural, environmental and other learning activities. There are many opportunities for participants to interact with local Canadians from the community.
MLI has offices in Vancouver and Toronto offering over 100 communities throughout Canada. MLI is also a leader in high school placements in both Canadian public and private schools. Offering full services and flexibility, we have the resources and ability to arrange program stays to suit most needs.
As a specialist in education and learning programs, MLI strives to offer the highest quality programs available worldwide, with a distinctly unique and authentic Canadian flavour. We are the only learning and education company that can place visitors in numerous communities of varying sizes across Canada (ages 8 and up for groups and individuals).