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Manager, IT Infrastructure
Posted date [Jan-23-13]  (ID: 22211)
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This post has expired! It was posted more than 60 days ago.

Umbra is a world leader in providing innovative and contemporary home accessories designed with originality and high quality as the focus. Recognized as a truly entrepreneurial workplace, we offer a dynamic, results-oriented team environment for our passionate team of associates.

General Information

• Provide vision and direction in the area of IT operations that is consistent with corporate's guideline for managing Information Technology.
• Manage and prioritize global IT infrastructure operations and service delivery.
• Compile, establish and advocate operations policies, procedures and best practices including those for architecture, security, disaster recovery, standards, and service provision.


• Ensures the highest level of quality in operations management in the delivery of service availability, support of production systems, business applications and processing.
• Coaches and mentors team leads and team members, provides guidance in the resolution of critical issues that may impact established service levels or service expectations.
• Provides key operational metrics for all global IT infrastructure operations processes.
• Manage the relationship with various vendors (Vendor Management).
• Establish, validate and monitor the performance and compliance to SLA of third-parties service providers.
• Provide direction, feedback & strategy on IT systems performance in production.
• Able to identify deficient systems and make constant improvements
• Provide input to the Financial and Capital Planning processes as well as technology impacts to the department.
• The Manager, IT Infrastructure has management accountability for a global team in house personnel and third party consultants.

Required Skills & Competencies

• Hands-on operations experience with Microsoft Exchange, Active Directory, Server 2000/2003/2008, DHCP/DNS, Systems management, Enterprise backup and virtualization implementations.
• Global help desk operations experience using ITIL based management methodologies.
• Extensive exposure to in-house and out sourced data center management, WAN, LAN, Routers, Firewalls and Telephony infrastructure.
• Broad knowledge and track record of planning, implementing and maintaining both communication and hardware infrastructure.
• Exposure to Linux, Unix and AS/400 based server administration
• Practical knowledge of E-Commerce (B2B and B2C) 7X24 infrastructure operations
• Experience with implementing communications, collaborations and coordination tools such as MS SharePoint and Lync Communications Server
• Knowledge of Enterprise Architecture principles and best practices
• Experienced in providing production support for ERP, business intelligence, customer experience management and other business software applications
• Fiscal planning and budget management experience
• Excellent organization management skills including career development and performance management
• Exceptional people management skills with the ability to lead and influence a global team.
• Self-motivated individual who is goal oriented with the ability to motivate others.
• Ability to analyze and have strong decision making skills.
• Strategic thinker with the ability to manage conflict.
• Must be flexible, resilient and resourceful.
• Ability to influence and make an impact.
• Highly developed relationship management skills.
• Well-developed communication, facilitation, negotiation and people skills.
• 10+ years of experience in IT management.
• Post Secondary Education or related experience.

We thank you for applying, we will only contact those that are selected for an interview. Please send resumes to with "Manager, IT Infrastructure" in the subject line.  

Job Title Manager, IT Infrastructure
Company Name Umbra
Category Category -> IT / Internet
Job Type Job Type -> Full-Time
Salary Competitive
Location Toronto
Area Area -> Toronto