Dynamic and professional Full-time receptionist needed with previous experience working in a multi-disciplinary medical clinic and experience with EMR.

Flexible hours required.  Due to the nature of the position additional hours may be required.

Job Description:

The Receptionist is part of a team which enables the organization to meets its goals in the provision of high-quality, patient centred care.

RESPONSIBILITIES: 

• Greet patients upon arrival, register, confirm all relevant details (i.e. health card number, address, etc.) and prepare their chart for consultation
• Answer telephone calls, refer urgent calls to the appropriate team member
• Screen, prioritize and process referrals and patient requests for appointments with members of the Inter professional team
• Manage patient flow to optimize efficiency of the Inter professional team members’ time
• Provide information over the phone to patients as appropriate and take message to pass on to the Inter professional team members
• Book appointment for follow-up as per protocol or as directed by the office manager
• Input client information and service plan information to the client health record as requested
• Interact with hospitals, laboratories and external medical institutions on behalf of patients and team members (i.e. book referral appointments, obtain lab reports etc.)
• Prepare day lists and patient encounter forms for the next day’s clinic
• Process daily transactions and complete daily accounting reports
• Provide general clinical administration support, including word processing, distributing mail, etc.
• Other duties assigned by the office manager

Job Requirements

• Successful completion of a Medical Secretary or Business Administration Diploma from a recognized program or equivalent education program preferred
• Must have minimum 1 year of recent receptionist experience working in a clinic/health environment
• Working knowledge of medical terminology
• High level of proficiency in using computerized patient booking systems

 ADDITIONAL QUALIFICATIONS

• Demonstrated achievement of good working relationships with colleagues, professional staff, residents and the Inter professional team
• Ability to make administrative decisions within professional domain
• Proficiency in Microsoft Office applications
• Effective verbal and written communication skills, interpersonal and customer services skills
• Excellent organization and time management skills